In England’s 2025 to 2026 Adult Social Care Survey, 46.0% of service users said they had the amount of social contact they wanted with people they liked. A further finding was that 6.7% reported little contact and feeling socially isolated. The Department of Health and Social Care published the figures on 29 October 2026.
The survey covers adults receiving long-term support provided or commissioned by local authorities. The accompanying data quality statement explains who was included and how to interpret comparisons. The national figures give providers context for a discussion with people using their own services.
Ask about the relationship the person wants to maintain
Start with an open question during a care review. Who would the person like to see or speak to more often, and what would make that possible? One person might want support to get to an existing weekly group. Another may prefer an occasional call with a friend. A person who is content with their current contact can say so.
Once someone has chosen a goal, identify the practical barrier with them. The next step might be moving a visit so it leaves time for an activity, checking whether transport is available or arranging help with a phone call. Agree who will follow up and what information the person is comfortable sharing.
Check whether the change helped
At the next agreed review, ask whether the contact took place and whether it was what the person wanted. In a service review, look across the barriers that recur, such as transport or scheduling, and decide which one the organisation can address. Counting attended activities can help with planning. Asking about the experience tells the team whether its support made a difference to the person.
Featured image is an AI-generated illustration.
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