Digital Care Hub is making digital inclusion its focus for November 2026, asking care services to consider affordability, accessible information, confidence and choice alongside access to devices. The campaign launched on 2 November and covers both people receiving care and the workforce.
A related online panel, Digital inclusion in care: Who gets left behind?, is scheduled for Thursday 19 November, from 12:30 to 14:00. The session is aimed at people making technology decisions in adult social care in England. The organiser’s event page has the programme and booking link.
Try one ordinary task
A manager can explore inclusion by asking a willing person to describe a task they want to carry out, such as making a video call or reading a service update. Discuss which part feels easy, where they need help and whether they want to use the digital route. Use an agreed example that avoids exposing personal care information.
Work through the practical conditions together. A device might be available while the connection is unreliable in the room where it is needed. Someone may understand an app but find its text difficult to read. The next useful step could be changing a setting, arranging a connection check or agreeing a time when someone can help.
Make it easy for staff to raise difficulties
Ask staff to identify a routine digital task they find awkward. Give them a way to report the problem and describe what support would help. Compare experiences across shifts, including colleagues who use the system less frequently. Where a task needs additional equipment or protected learning time, give that decision an owner and a review date.
After making a change, return to the person who raised the issue. Check whether it helped them do what they wanted, and what they would choose next. This gives the service a more specific measure of progress than counting devices or completed training sessions alone.
Featured image is an AI-generated illustration.
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