A new care app can be straightforward to use in training and still cause problems on a busy shift. A 9 November 2026 article from Skills for Care puts digital skills in the spotlight. For managers in England, the Department of Health and Social Care’s adult social care digital skills framework, published on 29 September, offers a way to decide what to practise first.
The framework distinguishes skills for everyone from those that supervisors, managers and digital champions can develop further. It covers everyday tasks such as recording someone’s preferences, using information securely and communicating through work systems.
Pick one task staff do every week
Use a training account and a fictional care record. Ask one worker to enter a change to someone’s preferred morning routine and another to find it as if they were starting the next shift. Watch where they hesitate. If both know what to record but cannot find the right field, the service may need a clearer screen or a better local instruction.
Make practice available across shifts
Give staff on nights, weekends and relief shifts the same chance to practise. At the next supervision, check whether the worker can complete the task independently and explain who to ask for help. If people repeatedly get stuck at the same step, ask the digital lead to investigate before assigning more training. A completion record tells you who attended. Watching the task tells you whether it will work during a handover.
Featured image is an AI-generated illustration.
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